Privacy Policy

New Image Auto Hail & Dent Repair ("New Image," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website, request a quote, chat with us, or text us, and how we use and protect it.

Information we collect

Information you give us. When you request a quote, chat with us, call, or text, we may collect your name, phone number, email address, vehicle year, make and model, a description of the damage, photos or videos of your vehicle, and your insurance provider.

Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, the site that referred you, and similar usage data through cookies and similar technologies.

How we use your information

We use your information to:

• Prepare estimates and schedule inspections and repairs
• Respond to your questions by phone, text, email, or chat
• Work with your insurance company when you ask us to
• Arrange pickup, delivery, or a loaner vehicle
• Send updates about your repair
• Improve our website, services, and advertising
• Meet legal and accounting requirements

Text messaging

If you check the consent box on our form or text us, you agree to receive text messages from New Image about your inquiry, including appointment scheduling, inspection, estimate, and repair updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

How we share information

We do not sell your personal information. We share it only:

• With service providers that help us run our business, such as our customer messaging, scheduling, website hosting, and analytics tools. They may use your information only to provide services to us.
• With your insurance company or claims adjuster, when you ask us to help with a claim
• When required by law, or to protect our rights, our customers, or the public
• As part of a sale or transfer of our business

Cookies and analytics

Our website uses cookies and similar tools, including services from Google, to understand how visitors use the site and to measure our advertising. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

How long we keep information and how we protect it

We keep your information as long as we need it to serve you, complete your repair, honor our guarantee, and meet legal and tax requirements. We use reasonable safeguards to protect it, but no website or transmission over the internet is completely secure.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. Depending on where you live, you may have additional rights under state law. We will not treat you differently for making a request.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

New Image Auto Hail & Dent Repair
3876 Lincoln Ridge Dr., Suite 102
McKinney, TX 75071
Phone: (214) 635-9930
Email: newimagepdr@gmail.com