Legal
Terms of Service
Effective date: October 19, 2026
These terms apply to your use of the New Image Auto Hail & Dent Repair ("New Image," "we," "us") website, our quote forms, chat, and text messaging, and to the services we provide. By using our website or services, you agree to these terms. Please also read our Privacy Policy.
Our services
New Image provides paintless dent repair, hail damage repair, and related services from our shop in McKinney, Texas. Services, hours, and availability may change without notice.
Quotes and estimates
Quotes based on photos, chat, text, or phone conversations are preliminary. The final price is confirmed after we inspect your vehicle. Hidden damage or conditions we could not see in photos may change the scope or cost of a repair, and we will talk with you before doing additional work. Some dents cannot be repaired without paint or conventional body work, and we will tell you if that is the case.
Insurance claims
We are happy to work with your insurance company, but coverage decisions are made by your insurer, not by us. Deductible assistance and other offers are subject to eligibility and the terms we provide at the time of service.
Lifetime guarantee
We stand behind our work with a lifetime guarantee on our workmanship. The specific terms of the guarantee are provided with your repair. The guarantee does not cover new damage, damage caused by accidents, weather, or misuse after the repair, or pre-existing paint or body conditions.
Loaner vehicles, pickup, and delivery
Loaner vehicles and free pickup and delivery are offered subject to availability and may require a separate agreement, a valid driver's license, and proof of insurance. You are responsible for any loaner vehicle while it is in your care.
Text messaging terms
By checking the consent box on our form or texting us, you agree to receive text messages from New Image about your inquiry, including appointment scheduling, inspection, estimate, and repair updates.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time. You will receive one message confirming you have been unsubscribed.
- Reply HELP for help, or call (214) 635-9930.
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
Photos and information you send us
You agree that the information and photos you send us are accurate and that you have the right to share them. You give us permission to use them to prepare your estimate, complete your repair, and communicate with your insurer. We will ask your permission before using photos of your vehicle in our marketing.
Using our website
You agree not to misuse our website, including by submitting false information, attempting to disrupt the site, or using automated tools to collect content. The content, logos, and images on this website belong to New Image or are used with permission and may not be copied without our consent.
Disclaimers and limitation of liability
Our website and its content are provided "as is" for general information. To the fullest extent allowed by law, New Image is not liable for indirect, incidental, or consequential damages arising from your use of the website. Nothing in these terms limits any rights you have under Texas law that cannot be waived.
Governing law
These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Collin County, Texas.
Changes to these terms
We may update these terms from time to time. When we do, we will change the effective date at the top of this page. Continuing to use our website or services after a change means you accept the updated terms.
Contact us
New Image Auto Hail & Dent Repair
3876 Lincoln Ridge Dr., Suite 102
McKinney, TX 75071
Phone: (214) 635-9930
Email: newimagepdr@gmail.com